Please read the following terms and conditions before making a booking. Do not hesitate to email, text or phone us if you have any further questions.

The price paid for London walking tours includes the services of the guide but not transportation costs to the start point of the tour or from the point where the tour finishes.

All one day tours outside central London include the services of the guide and transportation during the tour from pickup point until drop off point at the end of the tour.

All Daytime walking tours must be booked before 10.00 am on the day of the tour.

All Evening walking tours must be booked before 4 pm on the day of the tour.

 

CANCELLATION NOTICE

 For London walking tours a minimum of 24 hours notice will be needed if you wish to cancel your tour without penalty. Notice of cancellation must be received by us in one of the following forms:

  • Email communication
  • Telephone
  • Letter

Please make sure that you include your name, address, telephone number and booking when informing us of your cancellation.

No refunds can be given if you cancel within 24 hours of your tour. You may, however, be able to transfer your tour booking to a later date if places are available on the chosen tour. 

We will only cancel a tour in extreme circumstances such as severe adverse weather conditions. In such a case as this full refunds will be given. 

No refunds will be given if you merely do not turn up for the tour on the time and date booked.

 For our one day tours (those involving coach travel) at least 7 days notice for cancellation will be required for a full refund of monies paid. Cancellations made within 7 days of the date of the tour are subject to a 50% cancellation fee being taken before refunding the remainder of monies paid. No refunds will be given if you merely do not turn up at the stated date and time for the tour. 

PRIVACY POLICY

All personal data supplied by a client will be securely held by us and not passed on to any third party organisation or individual.

Data supplied by a client will only be kept until their booked tour has been satisfactorily completed or any owed refunds have been given. All personal data will then be destroyed unless the client has expressly chosen to be put on our mailing list.

No financial data in terms of credit card, debit card or bank details will be retained by us after a tour has been satisfactorily completed.

All credit and debit card transactions will be processed through the secure Paypal system.